Refund Policy
Last updated 26 July 2026
Review refund policy and service terms for MSP listings, managed IT services directory access, and B2B technology data services. At DiscoverMSPs, customer satisfaction is our top priority. With a large base of repeat clients, we strive to deliver accurate, reliable, and high-quality MSP data services. In the rare case where a client is not fully satisfied with our services, we offer a fair and transparent refund and cancellation process.
Cancellation of Services
Please include:
- To request a cancellation, please reach out to us via our Contact Us page or send an email to info@discovermsps.com.
- You may also contact your assigned Account Manager with DiscoverMSPs.
- A clear explanation of the reason for cancellation.
- Any supporting documents or proof related to the issue.
- The signed Statement of Work (SOW), if applicable, attached to the request.
Refund Policy
- We work diligently to resolve any service-related issues within 12–48 business hours.
- If the resolution does not meet your expectations, you may request a refund.
- Refunds will be processed using the same payment method used at the time of purchase:
- Credit Card payments → refunded back to the original card.
- Payment Gateway / Bank Transfers → refunded to the same account. Refund eligibility will be determined after an internal investigation of the issue.
Refund & Cancellation Charges
- Minimal processing or conversion charges may apply, particularly for international transactions.
- DiscoverMSPs reserves the right to update refund/cancellation charge policies as needed. Any changes will be reflected on this page.
Contact Us
If you have any questions regarding this policy, please reach us at: info@discovermsps.com
Questions about this policy? Contact the team.